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SERVPRO of Biddeford- Saco is Hiring- Restoration Team Supervisor

2/3/2023 (Permalink)

green vehicles on black background WE ARE HIRING!

SERVPRO of Biddeford-Saco is hiring for a Restoration Team Supervisor. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our office is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Medical, Dental, Vision and 401K. Job Description: Manage and complete jobs according to SERVPRO® processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers. Responsibilities: 
  • Explain processes and answer customer questions, as needed
  • Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
  • Communicate clear expectations to Production Technicians and supervise their activities
  • Perform production processes as scheduled and ensure quality control
  • Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
  • Resolve problems quickly as they arise
  • Manage job file documentation to ensure complete and accurate project details
  • Manage and control costs of production projects
  • Manage assets by protecting and using equipment and materials properly
  • Clean and maintain vehicles, equipment, warehouse, and office areas
  • Perform sales and marketing activities, including add-on sales and security checks
Qualifications:
  • Effective written and oral communication
  • Experience in cleaning/restoration preferred
  • High school diploma/GED
  • IICRC certifications preferred
  • Ability to travel locally or out of state when necessary
Physical and Work Environment Requirements:
  • Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
  • Exposure to chemicals
  • Walking and standing for long periods of time, driving, sitting, climbing,
  • Ability to climb ladders and work at ceiling heights
  • Ability to work in tight spaces (e.g., crawls spaces under buildings)
  • Repetitive pushing/pulling/lifting/carrying objects
    

Handling a Flood in Your Home

1/23/2023 (Permalink)

Close up shot of black water. If your home has been exposed to floodwater, you'll want to get rid of the excess moisture as soon as possible.

Flooding in your home can be a stressful and overwhelming experience. It is important to take immediate action to minimize damage and protect your family's safety. The following steps will guide you on how to handle a flood in your home, including emergency measures to take immediately, how to safely evacuate your home, and steps to take to begin the cleanup and restoration process. Here are some tips for handling this situation:

Turn Off the Source

If you have a water leak, turn off the main water valve. To do this, shut off the lever on top of your meter box or find the main water valve in your house. If you don't know where it is, call a professional to help.

Determine the Category of Water

When water damage occurs, it’s important to determine the category of water that is causing the problem. This will help you know what action steps to take and will also ensure that you receive a proper insurance claim. 

There are three main categories of water, each with different characteristics and potential risks. 

?     Category 1: "Clean Water" refers to water that is from a sanitary source such as a broken pipe or faucet. 

?     Category 2: "Gray Water" refers to water that is contaminated with chemicals, microorganisms, or other physical or chemical contaminants. 

?     Category 3: "Black Water" refers to water that is highly contaminated and poses a significant risk. Examples include water from floods, sewage backups, and toilet overflow with feces.

Unplug

Electrical appliances such as TVs and computer monitors are likely to have circuits damaged by water, so it is important to unplug them immediately or turn them off if they do not have a power switch. If you have the ability to turn the power off to a certain area, that might also be a good idea.

Remove the Standing Water

If water is standing in your home, use a wet/dry vacuum to remove it. If you don't have a wet/dry vacuum or don't want to use one, you can pump the standing water out of your home.

Mop up the remaining standing water on floors, countertops, and other surfaces with towels and mops. Remove all loose items from these areas first so that they do not become damaged by the mop or towel.

This portion of the job is best left to the experts at SERVPRO of Portland, South Portland, and The Sebago Lake Region. We are the experts and can get your Portland home dried out efficiently and effectively.

Use a Dehumidifier

Dehumidifiers are a great way to remove moisture from your home. They’re ideal for removing water that has been brought into your residence from either flooding or from a broken pipe or sink.

Dehumidifiers work by taking in air and expelling it through a filter that extracts the moisture from it. This process releases warm air and can make you feel more comfortable during cold weather months.

Dehumidifiers are also useful against mold growth, which can be caused by high humidity levels in your home such as those found after flood damage or rain leaks through roofs, windows, and doors (source). So if you’ve been affected by flooding, using one of these devices will help you deal with the aftermath quickly and effectively! 

Use Fans

If your home has been exposed to floodwater, you'll want to get rid of the excess moisture as soon as possible. The fastest way to do this is by using fans. Fans can be used to dry out your home, circulate air, and prevent mold growth after you experience water damage.

If you ever get water damage in your home, it is important to stop the source, assess the damage, and document it. SERVPRO can help you the moment you notice water entering your home or business. Give us a call at the first sign of water damage, and we will be Here to Help.

4 Steps To Emergency Preparedness For Any Disaster

12/20/2022 (Permalink)

Emergency Response Plan It is important to have a team assist you in putting together an Emergency Response Plan.

4 Steps To Emergency Preparedness For Any Disaster

When disaster strikes, the last thing you want to do is scramble to come up with a plan. In this article, we'll show you how to create an emergency plan so that when disaster strikes, you can be prepared.

Every building needs an emergency plan in case of disaster.

Emergency preparedness plans are essential for every building, from homes to businesses. Unfortunately, many people do not have an emergency plan and find themselves scrambling in a disaster situation. If you are looking for ways to prepare yourself or your family or employees for any disaster, we have five steps you can take to ensure that everyone is safe during a crisis.

You’ve already done the first step, which was to make sure your building has a disaster plan in place. Now it's time to create an emergency plan for your facility that includes all of the different types of emergencies you may face. This will help you prepare for any situation and keep everyone on your staff safe from harm.

1. Know your risks 

Before you can prepare for an emergency, you need to know your risks. Your risk assessment should include:

  • Identifying the risks to your building and occupants
  • Listing the risks in order of importance (the most severe being first)
  • Identifying vulnerabilities that could affect you and identifying ways to mitigate them

2. Build a team

It is important to have a team assist you in putting together an Emergency Response Plan. If you have ever tried to do anything alone, you know it can be a challenge. The same is true for emergency preparedness. No single person has the time, knowledge or skills to respond effectively to all disasters. By building a team of friends, family, or employees you can cover each others' weaknesses and strengths, making for a more effective team overall.

The best way to do this is by creating a team made up of different people who have specific skills and expertise—for example:

  • First responder
  • Security personnel
  • Facilities manager/supervisor(s)

3. Make critical information quickly accessible

When a natural disaster or emergency strikes, communication is crucial for keeping your employees informed, safe and on board with your business recovery plan. When an event happens that impacts your business, let people know where to turn for answers. A critical part of being informed is finding out exactly what information you should be looking for and where to find it. If a company has a crisis plan, make sure that everyone knows where it is placed in the office.

4. Test the plan 

Testing your plan is essential for making sure it works. There are many ways to do this, but the most important thing is to make sure you test with real people and real equipment. You can't rely on a Google search or YouTube video to tell you if your plan will work in an emergency situation. Having regular emergency drills with your employees will give you a chance to test your plan as well as give your employees the opportunity to learn the plan first-hand. 

Now that you’ve got the basics down, it’s time to put your plan into action. Remember that this is a living document, so be sure to test it regularly and add new information as needed. Also remember that this isn’t just about making sure you have an emergency kit—it’s about being prepared for whatever comes your way!

What to do if Ceiling has Wet Stains?

11/3/2022 (Permalink)

Water Stain on ceiling If you've got a wet spot on your ceiling that's not mold, you'll want to do everything in your power to get rid of it as fast as possible.

What to do if Ceiling has Wet Stains?

There are a variety of reasons your Portland, ME home has wet ceilings. Sometimes there might be water damage from a leaky roof, other times it could be condensation buildup caused by poor insulation or air circulation. It may look like nothing at first glance, but if left unchecked it can lead to serious problems over time. We want to help you better understand how to identify wet stains on ceilings and what action is appropriate depending on their cause.

Determine the source of the leak.

Water stains on your ceiling could indicate that there's a leak somewhere in your home. Leaks can be caused by a variety of things, including plumbing issues, roof problems, and leaks in the walls.

When faced with this situation, first determine the source of the leak. If there is water dripping from above, check for cracks or holes in your roof where rain could be entering; if there are no holes in your roof but water is still leaking through onto your ceiling, look for leaks in plumbing pipes that run through your attic and into your house below. After determining whether or not there are any obvious sources of water coming from above, clean up what has already spilled and make sure to dry out as much moisture as possible before moving on to step two: stopping further leaks and preventing future ones from happening again!

Fix the leak.

If you have a leak in your ceiling, this is the next step to take. If you don't fix the leak, more water will get into your home and damage your ceiling. You may need to call in a professional if you aren't sure how to fix it or if it requires expensive materials. 

Dry out water from the ceiling.

If you've got a wet spot on your ceiling that's not mold, you'll want to do everything in your power to get rid of it as fast as possible. First, use fans and other ventilation methods to dry out the ceiling. If the stain is large and there's plenty of water damage, hire a professional restoration company like SERVPRO of Portland.

Water stains on ceiling can be caused by a variety of things.

The best thing you can do if you discover water stains on your ceiling is to locate the source of the leak as soon as possible, and then stop it. The source of the leak may be a fairly straightforward issue to fix, or it may be more complicated, such as replacing an old roof or repairing a broken pipe.

Whatever you decide to do about your water stains on the ceiling in order to prevent further damage, it’s important that you act quickly before too much damage has been done and before any mold starts growing in your home.

Hopefully, this article has helped you understand the problem of wet stains on the ceiling and what to do about it. If you have any additional questions or concerns please feel free to contact SERVPRO of Portland and we will be happy to assist you with whatever questions you may have.

Content cleaning and fire damage

10/12/2022 (Permalink)

Smoke If you need Odor Removal and Deodorization call SERVPRO.

Cleaning of the contents and fire damage

A home fire is devastating, and it doesn't help that you can't even think about cleaning up until the smell of smoke has been dealt with. I know it can be hard to imagine, but there are things you can do to restore your clothing and other belongings. In this article, we'll explore the options for cleaning clothes after a fire, including professional dry-cleaning and content cleaning (home remedies). We'll also talk about how to remove odors from soiled items that may not be salvageable through washing alone.

Not all items are unsalvageable 

The first thing to remember about cleaning clothes after a fire is that you have options. If the damage is minor, you can attempt to clean it yourself. If the clothes are soiled by water or smoke inhalation, professional cleaning may be necessary.

While all these methods can remove fire-related odors from clothing:

  • Dry cleaning - The most expensive method, but also one of the most effective for removing smoke smells. It's best if you take your clothing directly to a dry cleaner instead of trying this at home because they'll know how best to treat each material type (and won't lose their license).
  • Ultrasonic cleaning - This uses high-frequency sound waves that break up dirt and grime so they can be rinsed away with water during washing machine use; it's also an excellent option for soaking garments that aren't safe for dry cleaning or steam pressing (such as leather).
  • Steam pressing - You'll want a professional pressing service rather than trying this at home—if done improperly by an amateur, hot steam could damage delicate fabrics like silk or wool!

Removing smoke odor from clothing can be expensive or impossible.

While it is possible to remove smoke odor from clothing and other non-porous items, such as linens, carpets and upholstery, there are some things you can do to minimize the risk of smoke odor removal in the future.

  1. Vacuum your home thoroughly each day. This will help remove any loose particulate matter that would otherwise settle on furniture or in carpeting over time.
  2. Make sure your furnace filter is changed monthly (at minimum).
  3. Use a dehumidifier if humid conditions are causing problems with mold growth or mildew formation in carpeting or upholstery fabrics. This can help reduce moisture levels while also removing excess humidity from living spaces where people spend time indoors during colder weather periods when they wouldn't normally be outside enjoying themselves at all hours of the day!

Content cleaning is worth the investment

Content cleaning isn't always easy, and it can be expensive. You need a professional who knows how to clean your belongings without damaging them further. To find the right professional, start by asking friends or family members if they have any recommendations. If they don't know of anyone, ask your local fire department if there are any companies in the area that specialize in content cleaning after fire damage.

Once you've found a company, its website will have information about its services and prices on it. Read through this carefully so that you know exactly what they do before hiring them (such as whether they'll be cleaning specific items). Also, make sure that everything listed on the website is available locally—if not, find out how much more it would cost for shipping costs or travel expenses for someone to come out from another city or state!

Once you've hired an expert who can help clean up after your home has been damaged by fire very carefully review all bills before paying them so there are no surprises later down road! In many cases, your insurance company will pay for the content cleaning.

The best way to protect your belongings is by keeping them out of harm's way. If you've been affected by a fire, it's important to get an expert inspection and evaluation before cleaning up the mess. This will ensure that your efforts at restoration don't cause more damage than the fire itself did!

How To Prevent Mold Growth on Bread

8/26/2022 (Permalink)

Mold growth on bread Keep your bread fresh and fuzz-free.

How To Keep Your Bread Fresh and Fuzz- Free

Have you ever purchased a fresh loaf of white bread at the grocery store, only to find green, fuzzy spots on the crust just a few days later? Mold can grow on various foods and in countless different environments. However, bread, with its nutritious ingredients and warm, spongy texture, is the most common breeding ground for the fuzzy fungi. If you are curious about mold growth on bread and how to handle it, read on to learn some helpful tips and tricks on keeping your bread fresh and fuzz-free!

Learn the Dangers
Eating moldy bread in Casco Bay Islands, ME, can cause numerous unfavorable reactions such as:

  • Illness
  • Nausea
  • Vomiting

While ingesting mold is typically harmless, it can potentially cause severe illness. Therefore, if you detect fungus growth on your sourdough loaf, promptly throw it in the garbage. Further, cutting the moldy sections off the affected areas won't necessarily remove all bread mold, so keep in mind this is an ineffective mold removal method.
If you accidentally consume mold-contaminated bread, do not panic. Those with healthy and uncompromised immune systems typically don't experience any dangerous symptoms.

Handle It Properly

If you discover bread or fridge mold, do not inhale it, as fungus growth can cause a host of respiratory issues. Place the moldy bread in a sealed bag and toss it in the trash away from children and pets. Thoroughly clean the surface areas contaminated by the bread mold, and ensure it did not spread to any adjacent items. If mold ever grows out of control, call a local mold remediation specialist for professional removal.

Prevent Future Growth

The best way to prevent mold growth on your fresh bread is to place just one to two servings in a cupboard for immediate eating. Freeze the remaining loaf for easy thawing later.

While grotesque and unsightly, bread mold is a common and often benign occurrence. Make sure to handle it with care, and always follow proper food storage instructions to avoid accidental ingestion.

Smoke & Soot Cleanup

8/21/2022 (Permalink)

Soot build up on light fixtures Soot buildup on these light fixtures after a fire occurred in a local business in Portland.

Smoke & Soot Cleanup

Smoke and soot are very invasive and can penetrate various cavities within your Portland, ME home, causing hidden damage and odor. Our smoke damage expertise and experience allow us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and Soot Facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Portland will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

How to Repair a Flooded Toilet

8/16/2022 (Permalink)

Toilet overflow Toilet overflow in Falmouth, ME

Many toilets in commercial buildings are controlled by a device known as a flushometer. While these devices usually work quite well, they are still prone to malfunctioning. This can cause toilets to engage in a never-ending flush cycle, ultimately driving up your water bill and resulting in damage from toilet overflow. If your building in Falmouth, ME, is suffering from this affliction, consult the following guide.

Step-by-Step Toilet Repair Guide

Repairing a toilet is a relatively simple process, even if you have very little plumbing experience. Follow this guide to stop a toilet flood:

  • Use a flat screwdriver to shut off the water. There should be a slot on either side of the flushometer, depending on which direction it's facing.
  • Use a wrench to loosen the flushometer's top lid. After this, you should be able to unscrew the lid using your hands.
  • Carefully remove the flange cover to expose the gasket. You may experience some water spray while performing this step.
  • Remove the gasket and clean out any built up sediment. It's a good idea to thoroughly rinse the gasket as well. Use a small, thin object to clean out the weep hole as well.
  • Replace the gasket after you finish cleaning it and reverse steps 1 through 4 to reassemble the flushometer.

If the above steps do not resolve your toilet overflow problem, you may have to replace the gasket completely. If your toilet still isn't working properly, you may have to contact professional plumbers to assist you with the issue.

A continuously flushing toilet can drive your water bill up, as well as annoy your employees and drive customers away. It's imperative that you resolve any toilet overflow issues as soon as possible so that you can resume business as usual.

If your commercial bathroom has suffered any type of water damage as a result of the toilet flood, you need to contact flood remediation experts to help resolve the problem.

4 Tips for Cleaning Sewer Problems

7/25/2022 (Permalink)

Flooded basement Flooded basement in Westbrook, ME

Four Important Things To Do When You Are Dealing With Dirty Water 

A flooded basement is one of the biggest problems a homeowner or renter can ever face. If the incoming water is contaminated with sewage, the situation is even more distressing. If you are faced with this situation, there are a number of things you can do to increase your own personal safety and limit the damage to your home. Here are four important things you can do when you are dealing with dirty water in Westbrook, ME.

1. Stay Safe. If you notice your plumbing is backing up, your first priority should be the safety of your family and your pets. Any water that comes from a sewage line is going to carry contaminated water. This should only be handled by experienced workers wearing the appropriate personal protective equipment. In many circumstances, your best option will be to vacate the premises and seek help.

2. Call in the Professionals. A flooded basement is definitely a situation that calls for trained workers. A certified flood mitigation franchise can arrive quickly on the scene and begin the restoration process. An experienced team will know how to deal with sewer issues. The company will make sure the scene is safe for everyone.

3. Look Into Insurance. Early on in the process, it is a good idea to call your insurance agent. They can tell you what will be covered and how to document any damages. More than likely, an insurance adjuster will be out to visit your property. As long as you are working with a reputable mitigation company, it's better to start with the cleanup process than to wait.

4. Make Sure the Work Is Complete. When dealing with a flooded basement, half measures will not be enough. It's important to make sure all moisture is removed and all surfaces are cleaned and scrubbed according to the highest standards. This will keep your home free of mold growth and unpleasant odors.

How SERVPRO Can Help Your Insurance Agent

7/18/2022 (Permalink)

Two men and one women having a meeting Did you know that we are a Preferred Vendor for many insurance companies?

How SERVPRO Can Help Your Insurance Agent

After a disaster at your Casco Bay Islands, ME, the business you may contact your insurance adjuster to file a claim and figure out the next steps for restoration. In many cases, your agent may have a preferred restoration vendor such as SERVPRO they recommend for a variety of reasons. In addition to being certified professionals, a preferred restoration team may also be able to help your insurance agent in a number of ways.

1. Damage Assessment

One important aspect of an insurance claim is a damage assessment. In many cases a restoration service may have to do this as well, so choosing a preferred provider allows the restoration professionals to perform the assessment they need to create a repair plan, and then share this information with your insurance provider.

2. Electronic Inventory System

Your insurance adjuster may also recommend a local SERVPRO as they offer the use of an electronic inventory system. This system can be accessed remotely and can store files needed for the insurance claim. This can allow all the information to be kept in a single location making it easy for your agent to access what they need as they work on your claim.

3. Item Cleaning Services

Another service your professional restoration team may be able to offer is item cleaning. This means that they can possibly clean and restore many of the company items that may have been damaged. Each item will require a different cleaning solution depending on size, material, and if the item is mechanical or electrical in nature.

restoration service may even be able to repair documentation. This can be helpful to your agent because it allows them to recommend a single team to work with rather than several.

Your insurance adjuster may recommend a preferred restoration service such as SERVPRO for a number of reasons. These can include the team’s ability to help with damage assessment, as well as their ability to offer an electronic inventory service and item cleaning. If you have further questions a professional can help.