SERVPRO of Portland, South Portland and The Sebago Lake Region Employee Photos

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Our Amazing Team

Our hard working team provides excellent customer service and quality work. SERVPRO of Portland's staff and crew members have years of experience, training and the knowledge to get the job done right making it "Like it never even happened."

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Katrina Millett- Operations Manager

Katrina has been with SERVPRO of Portland since 2008. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage & Restoration, Applied Structural Drying and Fire & Smoke Restoration.  Katrina has developed great relationships with our customers and has excellent communication skills. In her spare time, Katrina enjoys hanging with friends and boating on Sebago Lake. 

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Jim Francoeur- Reconstruction Services

Jim Francoeur joined our team in October 2015. Jim manages our construction services division for our Portland office. Jim brings 30+ years of experience specializing in insurance claims in Maine. After mitigation work has been completed, Jim will begin the reconstruction process in your home or business to get your property back to its preloss condition.

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Mary Cobb- Office Manager/HR

Mary joined our team in the Fall of 2018. She has been a great asset to our team managing the office and taking care of our HR needs. We love that her candy bowl is always full in the office. When not working at SERVPRO of Portland, Mary enjoys outdoor activities with her family, hiking, biking, kayaking, snowshoeing and traveling anywhere with her "sisters".

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Christina Cawood- Administrative Assistant - Reconstruction

Christina started working for SERVPRO of Portland in August of 2020.  Christina's responsibilities in the office include A/R, answering the phone and scheduling. Christina has an amazing attitude and customer service skills. 

In Christina's free time she enjoys spending time with her 5 year old son. She also has 2 dogs, Maxine and Penny and 1 cat named Ramsey. 

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Alex Josephs - Large Loss Production Manager

Alex joined our SERVPRO of Portland team in February 2021.  Alex spent five years working for a SERVPRO Franchise in Central Florida.  He started his career as a technician and quickly worked his way to Crew Chief and Production Manager.  When asked what he enjoys about the restoration industry? Alex's response,  "This industry interests me because I love helping people through tough times and overcoming challenges".  In Alex's free time he enjoys spending time in the outdoors or frequenting the local restaurants in downtown Portland.  

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Tony Bessey - Project Manager

Tony Bessey joined SERVPRO of Portland in 2021 and has been a great asset to the our team. Tony is IICRC certified in Water (WRT), Fire & Smoke (FSRT) and Carpet Cleaning (CCT).  He lives in Westbrook with his family. In his spare time, Tony enjoys fishing, fishing and more fishing. 

Holly Merrill- Marketing Manager

Holly has been with SERVPRO of Portland since August of 2012. Prior to coming to joining the SERVPRO team, she was in the property management industry for 12 years. She works closely with property managers and facilities directors as their go to for emergency and non-emergency services. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration. Holly is a board member with the Maine Apartment Association and MREMA and currently sits on the Membership Committee for MEREDA. 

In Holly's spare time she enjoys watching her kids play hockey, lacrosse  and soccer, hanging with family & friends and going to the beach. 

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Kelly Overlock- Marketing Representative

Kelly has been with SERVPRO of Portland since March of 2007.  Prior to marketing for SERVPRO she worked in the office managing the HR duties, invoicing and estimating for our Portland office. Kelly works closely with businesses in the Windham, Gorham and Portland areas and volunteers for the Sebago Lakes Chamber of Commerce. She is also a member of the Windham Business Exchange. 

In Kelly's spare time she enjoys shopping and playing with her new puppy Ella, a Standard Poodle. 

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Rick Talbot - Marketing Representative

Rick joined our Marketing Team in November 2019 and will be working closely with our commercial customers and helping them develop an Emergency Ready Profile for their business.  He firmly believes in building and maintaining relationships which has made him successful in his past careers always keeping him top of mind. Rick lives in Standish with his wife Sue, dogs Lucy and Bella and cat Harley (kittles). 

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Kyle Lemay -Assistant Production Manager

Kyle rejoins our team as a hard working & dedicated employee. Kyle's previous experience with our team made it an easy transition for him to jump back into the busy schedule, helping those affected by water and fire damage. Kyle has been instrumental in working with businesses disinfecting against COVID-19. Kyle has his water (WRT) and Fire (SRT) IICRC Certification. 

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Dylan Francoeur - Reconstruction Supervisor

Dylan joined our team in October 2015  and works closely with customers and contractors while supervising both residential and commercial reconstruction jobs. Dylan is  motivated and hard working and we couldn't be luckier to have him on our team. In Dylan's spare time he enjoys fishing, fishing and more fishing. 

Bill Langlais- Equipment Maintenance and Inventory Specialist

Bill joined our team summer of 2017 and has been a huge asset. Bill is responsible for fixing equipment, making sure the warehouse is stocked with product and equipment to ensure our crews have the items to do their jobs. 

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Ashley Brown - Production Technician

Ashley joined SERVPRO of Portland in January 2021.  In her short time with us she is has proven herself over and over. She is motivated, works fast, always willing to help her teammates and has the most infectious laugh. She earned the Employee of the Month in March 2021!